PRIVACY POLICY
Nirvachanguru.com &/or its subsidiaries https://digitalservices.nirvachanguru.com recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on https://www.nirvachanguru.com &/or its subsidiaries https://digitalservices.nirvachanguru.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website(s), you agree to this Privacy Policy.
Information we collect
Contact information: We might collect your name, email, mobile number, phone number, address, street, city, state, pincode, country.
Payment and billing information: We might collect your billing name, billing address and payment method when you buy a package. We NEVER store your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner - Razorpay, and/ or through our bank account. All sensitive payment information (credit card number, expiry date, validation code) is encrypted via Secure Socket Layer (SSL) technology and then transmitted to our payment gateway provider. The payment gateway provider's database is only accessible by those authorized with special access rights to such systems, and they are required to keep the information confidential. After a transaction, your sensitive payment information will not be stored on our servers.
REFUND POLICY
Our payment terms are 100% advance of the serices sought/ purchased from nirvachanguru.com and digitalservices.nirvachangurur.com are non refrundable. Chrges of the services / product and packages are available on site as well as directly through phone, email and whatsapp and such communications. A product/ services once sold/ availed against payment are non negotiable and non refundable thereafter. Various charges and rates are available on site and on demand which may or may not include development charges, setup costs, recurring cost and others, which depends on case to case basis, generally these add ons/ development/ setup charges are extra.
However, there may be situations beyond our control because of which services may have some effect in implementation. In case we fail to provide as sold and as per contract terms, subject to force majure clause, then only in special cases, one can apply for a refund at sales@nirvachanguru.com which may be dealt on case to case basis, which will be dealt accordingly withour prejudice and accordingly refund or no refund may be decided.
No method of transmission over the Internet, or method of electronic storage, is 100% secure, however, we have taken all care to keep all the sensitive information safe and secure. Further, use, running & functions of website, software and application depends on various factors beyond the control of nirvachanguru.com & its team, therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us.
Information you post: We collect information you post in a public space on our website or on a third-party social media site belonging to nirvachanguru.com.
Demographic information: We may collect demographic information about you, events you like, events you intend to participate in, packages you buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey/poll also.
Other Information: If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. Our website includes Social Media features, such as Share this button. These features may collect you IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social Media features and Widgets are either hosted by a third party or hosted directly on our website. Your interations with these features are governed by the privacy policy of the respective Company providing it.
We partner with a third party to manage our advertising on other sites. Our third party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests.
We collect information directly from you. We collect information directly from you when you register or purchase the packages or for an event. We also collect information if you post a enquiry on our websites or ask us a question through phone or email.
We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and such other tools for collecting information about your usage of our website.
We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.
Use of your personal information
We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes. Personally identifiable information is only used to fulfil your specific request or to help you manage your elections and for billing purposes, unless you give us permission to use it in another manner.
We use information to respond to your requests or questions. We might use your information to confirm your registration.
We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We may use information to protect our company, our customers, or our website(s).
Information collected may be used for subjects/ issues/ interest concerning our website and business. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting.
We use information to send you transactional communications. We might send you emails or SMS about your account or a purchase.
We use information as otherwise permitted by law.
Sharing of information with third-parties
We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.
We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.
We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
Email Opt-Out
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email admin@nirvachanguru.com. It may take about ten to fifteen days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
Third party sites
If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.
Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Grievance Redressal Officers:
Mr. Rishikesh Atal (Site & Operations)
nirvachanguru.com,
Shantiniketan,
Seuni Ali, A.T. Road,
Jorhat – 785001 (ASSAM)
Email: admin@nirvachanguru.com
If you have any questions about this Policy or other privacy concerns, you can also email us at – admin@nirvachanguru.com
Updates to this policy
This Privacy Policy was last updated on 15.1.2024. From time to time we may change our privacy practices. We will also post an updated copy on our website. Please check our site periodically for updates.
Please also visit the Terms & Conditions section establishing the use, disclaimers, and limitations of liability governing the use of this website.
Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.
ACCEPTANCE
By visiting and/or using, https://www.nirvachanguru.com, its subsidiaries https://digitalservices.nirvachanguru.com you hereby agree, affirm & confirm to this Privacy Policy.
